GoDialV3

Enterprise V3 is here

Here is what is new! Audit Trails We now keep a track of all changes made in the account, you can easily go back and figure out any modifications made All Teams, All Lists Now select all teams and all lists across the board. Allows you to now easily look at organisation wide reports Modify …

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How To Add Disposition Fields In Website?

GoDial allows its users to add disposition field as per their requirements.Adding of any disposition fields needs to be done through website. How To Add Disposition Fields In Website? Step1> Login To Your Account In Website Step2> Go To Settings And Choose Custom Status/Disposition Step3> For Adding, Enter The Name Of The Field As Per …

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What is The Difference Between Manager,Sub-Manager And Agent?

GoDial lets you add members very easily. In GoDial the Manager (owner) has the access of adding different teams (companies) and within the teams,manager can add two types of member,Sub Managers and Agents.Managers also hold access of calling through app along with access to Web Dashboard and can make change in any team at any …

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Do you charge GST?

GoDial uses Paddle for handling payments. Paddle is a reseller of GoDial. Paddle is a US based company. Incase your company has a GST number, you can enter it during checkout and enjoy Zero GST. Since export of software is Zero rated. However, if you do not have GST number, then Paddle will charge you …

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What is CRM access?

You can enable CRM access to your members, with this access enabled members including agents can now login to their Team app and see the CRM section. Through this they can modify, make changes to the contacts of the list. This is a very useful and powerful feature. Incase you do not want this control …

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Can I Record Calls?

Call Recording is an essential part in outbound calling, primarily for maintaining compliance and QC. However, GoDial is a mobile based dialer. We use your phone to dial out calls. This has advantages, instant setup, no hardware, no VOIP charges. SIM based calling is cheaper than VOIP. However, this comes at a cost. Since GoDial …

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How To Change Dispositions/Status of A Contact?

You may often need to change the status / disposition of a contact from website, this can be easily done in GoDial.   In GoDial there are two ways to change disposition/status of a contact i.e., through website and app. How To Change Disposition from The Website?   Step1> Log In To your Account In …

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Why Does The Duration Not Match The Actual Call Log Always?

GoDial keeps track of the time the call has been initiated till the time the call has been put to an end and the user has returned back to the application. Hence the Call duration is indicative and an experimental feature. GoDial currently does not call read logs on the phone, as there are restrictions …

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Why Do You Charge For Managers?

Godial charges on the basis of number of members added to the System, this includes Manager, Sub Manager and Agent. Manager : Web Dashboard Access + Calling Access on Phone Sub Manager : Web Dashboard Access + Calling Access on Phone Agent : Calling Access on Phone Since, we allow all members on the platform …

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How To Change Default Dialer?

Often we may be calling using apps like FaceTime, Viber,Line, or we maybe using VOIP SIP clients for international calling like Zoiper or 2nd Line. GoDial easily lets you start the call via these apps instead of the phone’s SIM card. How To Change Default Dialer? Step1> Log In To Your Application Step2> Click On …

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How To Change Dispositions/Status of A Contact?

You may often need to change the status / disposition of a contact, this can be easily done in GoDial How To Change Disposition from The App? Step1> Log In To your Account In Application Step2> Go To Contact Section And Choose The Contact You Wish To Change Step3> Click On The Disposition Above Link …

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How To Send Whatsapp Messages?

GoDial does not officially support or endorse whatsapp it in any way. However, you may choose to use certain features of GoDial, to make it work with Whatsapp or any similar tool. How To Send Message After Call Without Saving Number? Similar to sending sms or email after a call, click on the whats app …

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How To Send Message After Placing A Call?

Often after a call you maybe asked to leave a message with your details. GoDial allows you to preconfigure a template message that can be quickly send to the customer without saving the number. It can be sent via whatsapp,email or sms. How To Send Message After Call? Step1> Login To Your Account Step2> Go …

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How Do I Subscribe ?

Lets see how easily you can subscribe to Godial. GoDial allows 4 days of free trial and then charges on the basis of number of members. Subscription in Godial is done via online payment using a supported card or paypal. How To subscribe? Step1> Login To Your Account Step2> Go To Settings From Menu Step3> …

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How To Assign Member To A List?

Lists are a set of contacts. Each list can be assigned to one or more members. These members will have access to make calls on this list. Let’s have a tour on how to do that. Assigning Member Step 1> Login To Your Account Step 2> Go To Lists And Contact Step 3> Select Your …

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How To Add/Import Members?

GoDial lets you add members very easily. There are two types of members that can be added to GoDial, Sub Managers and Agents. Sub Managers can access Web Dashboard, and can make any change within their own team. Agents can only access Team app for Dialing. All accounts including Manager, Sub Manager and Agents can …

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How To Add list?

A List in Godial is a set of contacts, each list can be assigned to one or many members. Adding List Step1> Login to Your Contacts Step2> Click On Lists and Contacts Step3>Click On Add Lists Step4>Give Name To Your list And Add Some Description If Required And Then click Create And you Are Done …

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How To Send Bulk Messages?

Sometimes we just want to send bulk messages instead of calling. GoDial can send Bulk Messages via SMS and Email. Let’s look at how How To Send Bulk Message? Step1> Login To Your Account Step2> Click On Settings And Then On Message Templates Step3> Choose Bulk Message Step4> Set Your Template You can specify the …

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How To Add/Import Your Contacts?

GoDial let’s you add contacts into lists, via importing a spreadsheet or by entering the contact details. Contacts are a part of a list, and lists are assigned to Agents. Let’s have a quick tour on it. Adding A Contact Step1> Login To Your Account Step2> Click List And Contacts From The Menu Step3> Click …

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